How to Order:
Welcome to the Confident-Kids-Toys.co.uk website
terms and conditions for use.
We are delighted that you wish to use our website
at Confident-Kids-Toys.co.uk (“Site”).
However, we have established a number of terms
and conditions that, by using our Site, you agree
to be legally bound by. They are therefore important
and so please take a few moments to read them.
If you do not agree with terms & conditions
set out below please do not use the Site.
We also recommend that you periodically check
these terms and conditions, because we reserve
the right to change them at any time and the terms
and conditions that are available on our Site
at the time you are using it will be those that
apply during such use.
In connection with our terms and conditions,
where we refer to "Content" we mean
all the text and images contained in, or available
from, our Site
All orders can be placed online through the Website.
All orders subject to availability.
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Availability:
We do not guarantee that our Site or Content will
always be available, nor do we guarantee that
we will provide an error free service. We may
suspend our service for operational reasons such
as repair, maintenance or improvements, or otherwise
in emergencies and we may change or discontinue
the availability of any Content, goods or services
at any time as we see fit.
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Method
of Payment:
You can pay either by VISA, Master Card or Switch.
We are unable to accept Electron cards, AMEX,
Solo, cheques, cash, or postal orders via the
website. It is imperative that you provide the
cardholder's name as it is shown on the card,
and address exactly as it appears on the card
statement. Card fraud is illegal and perpetrators
will be prosecuted in all cases.
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Out-of-Stock:
If any item you have chosen is unavailable, we
aim to contact you via your e-mail address or
via phone within 5 working days.
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Returns
- Refurbished Products
The terms "mail order returns" or "reconditioned"
are all used to described goods which have been
returned within a short period of purchase.
Products may be returned for a variety of reasons,
however to ensure that you receive still receive
the highest quality product when purchasing such
goods a quality control check is carried out by
ourselves or the manufacturer. All products are
checked against the parts list, any missing or
faulty parts are then replaced, and major scratches/blemished
corrected and the products are reboxed (unless
otherwise stated).
All products are then subject to a manufacturers
warranty and, of course, our very own 10 day money
back guarantee if you are not satisfied. All products
that are described as above are in A1 condition
and in full working order.
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Pricing
Policy:
VAT & The EU:
All products on Confident-Kids-Toys.co.uk are priced
in pounds sterling and include EU VAT at the appropriate
local rate. Any duties or local taxes are payable
by the purchaser at the appropriate local rate.
Orders to individuals in non-EU countries are tax
deductible. Sales to VAT-registered businesses and
organisations within the EU will not be charged
VAT provided that VAT registration numbers and business
details accompany every order.
HM Forces:
Deliveries to BFPO addresses are charged at the
standard UK rates and are sent via the Forces
internal mail service at Mill Hill. Individual
members of HM Forces serving in EU countries (excluding
The United Kingdom and Northern Ireland) will
be charged VAT on any order unless: goods are
for the personal use of the individual or their
dependents, or for individual use on official
duties and goods are delivered to an EU country
and every order is accompanied by a declaration
that the individual is a member of HM Forces serving
within the EU and that the above conditions apply.
Variation: Prices on Confident-Kids-Toys.co.uk
may vary on occasions from those found in our
catalogues.
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Delivery:
We will endeavour to despatch goods as promptly
as possible. The maximum period of delivery would
be within 30 days, unless specifically agreed
with you the customer. We undertake to inform
you of any subsequent change to the delivery time.
Addresses within the UK:
In most cases we utilise Royal Mail or Parcel
Force for cost effective delivery. All shipping
charges are calculated based on weight and delivery
address. This charge is added to your order before
you enter your payment details in the checkout
area. Item availability and estimated delivery
times are listed adjacent to the pictured products.
Please note that the couriers and delivery services
we use tend to deliver during the working day.
You may find it easier to give a work address
if it is unlikely that anyone will be in to sign
for your order. For heavy or bulky items we reserve
the right to charge a redelivery fee if the customer
is not there to collect the goods as arranged.
Addresses outside the UK, yet within the EU
Confident-Kids-Toys.co.uk utilises Parcel Force
for international shipping. Parcel Force Shipping
costs will be calculated online and displayed
prior to the final purchase. For more information
on Parcel Force, you may contact their web site
at: http://www.parcelforce.com
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Free
Delivery:
Some items may appear with a "Free Delivery"
icon. Please note this applies to mainland UK
Only (Scotland, England, Wales). There can be
a charge to Northern Ireland and the Islands (
Isle of Wight, Isle of Man, Channel Islands, Isle
of Lewis, Orkney etc.. ) depending on the value
of the product. Delivery is Free Monday - Friday.
Standard delivery is between 9am and 5pm. Saturday
deliveries may be available on certain products.
For a delivery quote please email info@Confident-Kids-Toys.co.uk
or call Sales: 01243 839359 (local rate call)
or for Customer care: 01243 839359 (local rate
call).
Please note if access for delivery is restricted
please ensure that you inform us prior to delivery.
Failure to do so may result in an additional shipping
charge. Examples include gravel pathway, 2nd floor
without a lift.
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10
Day Money Back Guarantee:
Sometimes it may be difficult to purchase a product
over the internet, especially when you can only
see a picture and description of a product . To
add that extra bit of comfort we offer the Confident
Kids ten day money back guarantee. Its simple.
If you don't like the goods we will arrange to
uplift and give a full 'no quibble' refund. The
ten days start from the day the goods are received.
The only stipulation is that we receive the request
for a refund in writing preferably as an email,
and that we receive the goods back in the condition
they arrived with you, and that they are repacked
into the box/packaging they arrived in. If returned
goods are not repacked properly by the customer
they may incur a 10% repacking/restocking charge.
In general few returns are charged this, however
if return goods are in such a condition that costs
are incurred to recheck the product then the 10%
may apply .We will pay all the carriage charges
for the delivery and the return of the product
to our warehouse when collections are made from
UK mainland ( England, Scotland, Wales ). Refunds
will be credited back within 30 days of the cancellation.
Please note our carriers only uplift Monday to
Friday.
Where the consumer has exercised the right to
cancel, money will be returned within 30 days
of cancellation.
If the goods ordered have been "customised"
(for example team kit with team badges) or are
special orders (for example goods that are made
to order) then Confident Kids reserves the right to
charge you for recovery of the goods in the event
of a cancellation. If the goods are faulty and
are rejected within 7 working days from receipt
of goods to rejection of goods, a full refund
plus postage costs can be claimed.
Returning Items by Mail
1. Fill out the back of your packing slip as
follows:
- state the item(s) that you are returning.
- to assist processing please state the reason
for the return.
- indicate whether you would prefer a refund to
the credit card originally used, a cheque, or
an exchange*
- state the preferred delivery address for your
exchange or cheque refund.
-if you are asking for a refund of the delivery
expense please include a receipt for this cost.
*At present, we can only offer an exchange for
the same product.
2. Package the return securely (in the original
package if possible), and include the packing
slip. Packages must be returned pre-paid, and
for your protection, we recommend that you use
a recorded delivery service. If you have requested
for the delivery charge refunds can only be processed
if the receipt for this cost is included.
3. Send the package to Returns Department,
Confident-Kids-Toys.co.uk Ltd
The Barn
Wyevale Garden Centre
Chichester
WSx
PO20 1EG
If you have lost your packing note please contact
us at CustomerCare@Confident-Kids-Toys.co.uk
or call us on 01243 839359 (local rate call) Monday
- Friday 9:30 - 18:30.
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Fitness
Equipment (and bulky items) delivery / returns:
Due to nature of these items we will make every
effort to contact you to arrange a convenient
delivery time. In some cases Confident Kids normal
shipping rates may not apply. If this is the case
individual shipping rates are calculated based
on the “ship to” address. In such cases
we will email you the approximate shipping charges
for these items within 3 working days. After receiving
the shipping estimate, the order is shipped only
after you approve the shipping quote. Please note
that the purchaser must sign for receipt of the
order.
For fitness equipment returns please contact
CustomerCare@Confident-Kids-Toys.co.uk
or call customer care on 01243 839359 (local rate
call) Monday - Friday 9:30 - 18:30. We will fully
reimburse agreed returns made due to faulty goods
or an error on our part, but we reserve the right
to charge you for recovery of the goods in the
event of a cancellation. If you have any doubts
please contact our customer care team for advice.
Please note that fitness equipment must at all
times be used only in accordance with manufacturers
instructions and only after thoroughly reading
and understanding those instructions. No one should
undertake any form of exercise without first consulting
their doctor or specialist and agreeing with them
that it is safe for them to do so.
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Warranty
Information:
Most items in the Confident-Kids-Toys.co.uk catalogue
have a manufacturer's warranty, which is passed
directly to the customer. Confident-Kids-Toys.co.uk
has no control over the terms of the warranty.
If your product is faulty on delivery Confident-Kids-Toys.co.uk
will be refund the purchase, subject to our returns
policy..
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Complaints:
We aim to deal with all complaints as effectively
as possible. In the first instance, your complaint
may be emailed to complaints@Confident-Kids-Toys.co.uk,
or mailed to the Customer Service Department,
Confident-Kids-Toys.co.uk Ltd, The Barn, Wyevale
Garden Centre, Chichester, WSx, PO20 1EG. Alternatively,
you may telephone the Customer Service Line on
Sales: 0871 9906245 (local rate call) 9am to 6.30pm,
Monday to Friday. All calls will be charged at
standard rate.
We aim to acknowledge by email any emailed or
mailed complaint within 5 days, and to conclude
our investigations as soon as possible thereafter.
Telephone complaints will not necessarily be acknowledged
by email prior to investigation. A likely timescale
for resolution will be provided upon request,
but this timescale will be dependent upon the
specific nature of the complaint.
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Data
Protection and Privacy:
Any details which you provide to us from which
we can identify you are held and processed lawfully
and in accordance with the Data Protection Act
1998.
Any questions regarding our privacy policy should
be addressed to the attention of: Data Protection
& Privacy Policy, Confident-Kids-Toys.co.uk
Ltd, The Barn, Wyevale Garden Centre, Chichester,
WSx, PO20 1EG, or by e-mail at privacy@Confident-Kids-Toys.co.uk.
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Collection
and Use of Information:
Confident-Kids-Toys.co.uk Ltd is the sole owner
of the information collected on this Website.
We will not disclose or divulge this information
to others in ways different from what is stated
in these terms and conditions. Confident-Kids-Toys.co.uk
Ltd collects information from users of our website
at several different points.
1. Where an order form exists, we will request
information from the user as required. Here a
user must provide contact information (like name,
shipping address, landline telephone number) and
financial information (like credit card number,
expiration date). This information is used for
billing purposes and to fulfil customers' orders.
In case of difficulty in processing an order,
this information will be used to contact the user.
2. We may use an outside shipping company to
ship orders, and a credit card processing company
to bill users for goods and services. These companies
do not retain, share, store or divulge any personal
information for any secondary purposes.
3. We may use technology to track the patterns
of behaviour of visitors to our site. This can
include using a "cookie" which would
be stored on your browser. You can usually modify
your browser to prevent this happening. The information
collected in this way can be used to identify
you unless you modify your browser settings.
Certain (hypertext) links in our Site will lead
you to other websites that are not under our control.
By activating a link, you will leave our Site
and we have no responsibility or liability for
the Content or conduct of any web sites that may
be linked from our Site or for your transactions
with them. If you have any complaints about them,
please direct them to the operator or site administrator
of such website.
Subscription by any user to our Email Newsletter
requires an email address.
If a user's personal information changes (such
as your address), or if a user no longer desires
our service, we provide a way to correct, update
or remove that user's personal data provided to
us. This can be done by emailing Customer Services
at customercare@Confident-Kids-Toys.co.uk
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Security:
This website takes precautions to protect users'
information. Confident-Kids-Toys.co.uk uses secure
server software (SSL) to ensure that your credit
card will be protected against fraudulent use
while on our site. This service encrypts all personal
information entered to prevent anyone but the
intended recipient from viewing or manipulating
your information. The servers on which we collect
and store personal information are kept in a secure
environment.
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Content:
The design of our Site including its text, graphics,
icons, content, structure, selection and arrangement
are owned by Confident-Kids-Toys.co.uk limited
(copyright 2000,2001) and all of our rights are
reserved.
In addition, our Site contains a significant
amount of Content, the copyright, trade marks
and other rights to some of which are owned by
their respective owners, who reserve all of their
rights in respect thereof.
You must not and must not permit anyone else
to either copy, download, store, modify, adapt,
transmit, distribute, perform, play or show in
public, broadcast, publish or otherwise use any
part of the Content on our Site without our prior
written agreement or that of the relevant owner
of the Content in question.
Price and availability information is subject
to change without notice.
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Notification
of Changes:
Any changes to our privacy policy will be placed
on our website. If we decide to use personal information
in a way different from that stated at the time
it was collected, we will notify users by way
of an email. Users will then have a choice as
to whether or not we can use their information
in this different manner. Information will be
used in accordance with the privacy policy under
which it was collected.
If you feel that this company is not abiding
by its privacy policy, you should first contact
the Customer Service Department at privacy@Confident-Kids-Toys.co.uk,
letters should be addressed to the Data Protection
& Privacy, Confident-Kids-Toys.co.uk Ltd,
The Barn, Wyevale Garden Centre, Chichester, WSx,
PO20 1EG.
Exclusion of Confident-Kids-Toys.co.uk’s:
The information contained in the material in this
Website is only for information purposes. The
material on this Website does not constitute advice
and you should not rely on any material in this
Website to make any decision or take any action.
Confident-Kids-Toys.co.uk Ltd does not make any
warranty or representation as to the accuracy
or fitness for purpose of any material on this
Website. In no event do we accept liability of
any description, including liability for negligence
(except for personal injury or death), for any
damages or losses (including, without limitation,
loss of business, revenue, profits, or consequential
loss) whatsoever resulting from use of or inability
to use this Website.
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Exclusion
of Confident-Kids-Toys.co.uk Ltd’s liability:
The use of our Site is at your own risk. We shall
not be liable to any person for any loss or damage
that may arise from the use of any of the information
contained in any Content on our Site.
Nothing in these terms and conditions of use
shall exclude our liability for death or personal
injury resulting from our negligence or any other
liability that we are prohibited from excluding
by law.
Subject to the preceding paragraph:-
the Content is provided on an "as is"
basis. We shall not be liable for any loss or
damage or for any costs, claims or demands of
any nature whether arising out of tort (including
negligence), contract or otherwise brought against
you by any party arising directly or indirectly
in connection with the use, inability to use,
or performance of, our Site and all other conditions,
warranties and other terms, whether express or
implied by law or otherwise to the contrary are
hereby excluded to the maximum extent permitted
by applicable law;
in no event shall we be liable either in contract,
tort, negligence, statutory duty or otherwise
for any loss of profits, revenue, goodwill or
any type of consequential loss, indirect, special,
exemplary or punitive loss or damage whatever
arising from or in any way connected with the
use, inability to use, or performance of, our
Site, even if we have been specifically advised
of the possibility of such loss or damage; and
except in relation to such liability as has been
expressly excluded in the preceding paragraphs,
our maximum aggregate liability in contract, tort,
negligence, statutory duty or otherwise for any
loss or damage whatever arising from or in any
way connected with (i) any performance or non-performance
by us of any obligation assumed by us under our
Site, these terms and conditions or otherwise;
or (ii) any liability not excluded by these terms
and conditions, shall in respect of any one or
more events or series of events (whether connected
or unconnected) taking place within any 12 month
period be limited to £[25,000]. This limit
shall also apply if any exclusion or other provision
contained in these terms and conditions is held
to be invalid for any reason and we become liable
for loss or damage that could otherwise have been
limited.
Although we shall take reasonable steps to prevent
the introduction of viruses, we do not warrant
that any information or other Content accessible
via our Site is free of viruses, trojan horses
or other harmful matter, nor that our Site will
be error free.
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Your
liability to us:
You may be liable for reasonable losses within
the contemplation of the parties at the time that
the contract was entered into.
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Other
sites, Advertisements and Links:
Confident-Kids-Toys.co.uk Ltd excludes all liability
for any illegality arising from or error, omission
or inaccuracy in material created and submitted
by third parties. This Website also contains links
to other websites which are not under the control
of and are not maintained by Confident-Kids-Toys.co.uk
Ltd.
Confident-Kids-Toys.co.uk Ltd is not responsible
for the content of websites that are referenced
or linked on this website.
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Copyright:
Confident Kids and the sunrise logo are trade
and service marks of Confident Kids Ltd, our parent
company. All rights in these trade and service
marks are reserved.
Our Site also contains trade and service marks
belonging to third parties.
You may not use or reproduce any trade or service
marks appearing on our Site for any purpose without
the prior agreement of the relevant owner
Unless otherwise specified the copyright in the
contents of all the pages in this Website are
owned or licensed to Confident-Kids-Toys.co.uk
Ltd, or are used with permission from the owner.
The contents of this Website may not be copied,
reproduced, modified, downloaded or used in any
form without the prior written permission of Confident-Kids-Toys.co.uk
Ltd, except when this occurs incidentally while
using the site for private and non-commercial
use.
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Law
and Jurisdiction:
Our Site is created and controlled by Confident-Kids-Toys.co.uk
limited, a company incorporated under the laws
of England and Wales.
These rules shall be governed by, and construed
in accordance with, English law, without giving
effect to any principles of conflict of laws
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